Privacy Policy

How Pixelhouse Group and its operating companies, including Aztec Event Services Ltd, collect, use and protect your personal information.

Pixelhouse Group — Group Privacy Policy

Pixelhouse Group: parent group with Aztec (Production), DBpixelhouse (Technical) and Gravit8 (Creative) operating companies.

Document ref: PHCP 005 · Revision 1 · Date of issue: 03/06/2026 · For previous versions please contact us using the details in Section 13.

1. Introduction

Pixelhouse Group Limited and its group companies are committed to protecting and respecting your privacy.

This Privacy Policy explains:

  • how we use any personal information we collect about you when you contact us, engage with our products and services, or use our websites;
  • how you can review, update, or request removal of your personal information; and
  • how we process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025.

This policy applies to Pixelhouse Group Limited and its operating companies listed below.

2. Who We Are

Pixelhouse Group Limited is the parent company of the following entities (together, the “Pixelhousegroup”, “we”, “us”, or “our”):

  • Pixelhouse Group Limited
    Non-trading entity that does not hold or process any data
    Company limited by guarantee (No. 09648624)
    Registered address: Spectrum 800, Ashchurch Business Centre, Alexandra Way, Tewkesbury, Gloucestershire, GL20 8TD, United Kingdom

  • DBpixelhouse Ltd
    Technology and digital content services for the live events industry
    Company limited by guarantee (No. 02995233)
    Registered address: Spectrum 800, Ashchurch Business Centre, Alexandra Way, Tewkesbury, Gloucestershire, GL20 8TD, United Kingdom
    ICO registration number: Z3438206

  • Gravit8 Software Ltd
    Software solutions for live events (virtual, physical and hybrid) and customer experience centres
    Company limited by guarantee (No. 13337088)
    Registered address: Spectrum 800, Ashchurch Business Centre, Alexandra Way, Tewkesbury, Gloucestershire, GL20 8TD, United Kingdom
    ICO registration number: ZC152528

  • Aztec Event Services Ltd
    Event services and related solutions
    Company limited by guarantee (No 05429795)
    Registered address: Units B, Davis Road Industrial Park, Davis Road, Chessington, Surrey, KT9 1TQ, United Kingdom
    ICO registration number: Z9612556

Each group company acts as a data controller in respect of the personal data it processes.

3. What Personal Information We Collect

We may collect, store and use the following categories of personal information:

3.1 Information You Provide to Us

  • First name and last name
  • Company name and job title
  • Email address and telephone number
  • Account registration details
  • Communications with us (including emails, enquiries and support requests)
  • Marketing preferences and consent
  • Information provided when purchasing goods or services
  • Any other information you choose to provide

3.2 Information Collected Automatically

When you use our websites, we may collect:

  • IP address
  • Browser type and version
  • Time zone and location data
  • Referral source and search terms
  • Pages visited, length of visit and website interaction data

4. How We Use Your Personal Information

We use your personal information to:

  • administer and operate our websites;
  • provide quotations and fulfil contracts;
  • deliver products and services;
  • manage customer relationships and communications;
  • respond to enquiries and complaints;
  • process transactions and payments;
  • send service-related (non-marketing) communications;
  • send marketing communications where you have consented;
  • personalise your website experience;
  • analyse website usage and improve our services;
  • comply with legal and regulatory obligations.

5. Marketing Communications

Where you have given consent, we may send you information about products and services offered by Pixelhousegroup companies that we believe may be of interest to you.

You may withdraw your consent or opt out of marketing communications at any time by contacting us using the details in Section 13.

We do not sell your personal information and will not share it with third parties for direct marketing purposes without your explicit consent.

6. Cookies and Analytics

Our websites use cookies to collect standard internet log information and visitor behaviour information.

Cookies are used to:

  • recognise returning visitors;
  • personalise website content;
  • analyse website traffic and performance.

We use Google Analytics to understand how visitors use our websites. Google may store this information in accordance with its own privacy policy.

You can:

  • manage cookies through your browser settings; and
  • opt out of Google Analytics using the Google Analytics opt-out browser add-on.

Please note that disabling cookies may affect website functionality.

7. Sharing Your Personal Information

We may share your personal information:

  • with trusted third-party processors who act on our instructions (e.g. IT, hosting, payment providers);
  • with credit reference and fraud prevention agencies where required;
  • where disclosure is required by law or regulatory authorities;
  • in connection with legal proceedings or the protection of our legal rights;
  • in the event of a sale, merger or restructuring of all or part of our business;
  • To streamline our operations, Pixelhousegroup companies use a shared Customer Relationship Management (CRM) system. Data is only shared within this system when there is a legitimate business need, and we maintain strict technical and organizational security measures to keep your information safe.

All processors are contractually required to process personal data in compliance with UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025.

8. International Transfers

Personal information is primarily stored and processed within the United Kingdom and the European Economic Area (EEA).

Where data is transferred outside these regions, appropriate safeguards will be in place to ensure adequate protection.

9. Data Security

We implement appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access or disclosure.

While we take reasonable steps to secure data, transmission of information over the internet is not completely secure and is done at your own risk.

10. Your Rights

You have the right to:

  • access your personal data (Subject Access Request);
  • correct inaccurate or incomplete data;
  • request erasure of your data in certain circumstances;
  • restrict processing of your data;
  • data portability;
  • object to processing, including direct marketing;
  • object to automated decision-making and profiling;
  • withdraw consent at any time.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

11. Making a Data Request

To protect your privacy, we may request proof of identity before processing requests.

Requests may be made by email, telephone, or in writing using the contact details below.

12. Changes to This Policy

This Privacy Policy is reviewed regularly and may be updated from time to time. The latest version will always be available on our websites.

13. Contact Details

For questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact the relevant company or Pixelhousegroup:

Or by post at the registered address of the relevant company listed above.